Feedback Complaints and Dispute Resolution Policy

 
  •     SCI accepts feedback / complaints in hard copy (e.g. letter or fax) or soft copy (e.g. email) from the students.  Upon receipt of the feedback / complaint, administrative staff will look into the matter and to report to Administrative Supervisor. 
  •     SCI gives an acknowledgement or initial response to the feedback / complaint within 3 working days.
  •     SCI targets to resolve feedback / complaints within 14 working days. 
  •     On disputes, it is SCI’s policy is to try to reach a fair and amicable solution (that is, a solution is found to address the grievance that is fair and acceptable to both parties, the student and SCI). (Dispute Resolution Process as below)
  •     All feedback / complaints (including disputes) and the actions taken to resolve them are filed in SCI’s Complaint Log that also provides information on nature of complaint / grievance and the time taken to resolve.

Spring School International

 

CPE Registration : 201001911N     Validity: 28 July 2011 to 27 July 2012
Updated on 10 November 2011