 Refund Policy and Procedures
SCI Refund Policy 
1. REFUND Due to SCI Non-performance
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Non-commencement of Course without good reason on commencement date.
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Non-completion of Course without good reason by completion date.
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Termination of Course without good reason prior to course completion.
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Breach of obligation under the Standard Student Contract.
Amount:Entire amount of the course fees (plus GST) less 3rd party charges (e.g. ICA application fee, insurance or escrow charges, bank charges, SCI application fee, etc).
Time Frame for Refund: Within 7 working days with necessary documentation.
2. REFUND Due to ICA Rejection of Student Pass Application
Amount:Entire amount of the course fees (plus GST) less 3rd party charges (e.g. ICA student pass application fee, SCI application fee, bank charges, etc).
Time Frame for Refund: Within 7 working days with necessary documentation.
3. REFUND due to Student’s withdrawal:
Amount:The amount refunded after less 3rd party charges (e.g. ICA student pass application fee, SCI application fee, bank charges, etc), is based on when the student’s written notice of withdrawal is received, as indicated in the table below:
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%of [the aggregate amount of the fees paid under Clause 1.11 and 1.12]
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If Student’s written notice of withdrawal is rece
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[70%]
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(“Maximum Refund”) More than [30] days before the Course Commencement Date
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[50%]
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Before, but not more than [30] days before the Course Commencement Date
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[20%]
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After, but not more than [3] days after the Course Commencement Date
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[10%]
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More than [3] days after the Course Commencement Date
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[0%]
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More than [07] days after the Commencement Date |
Time Frame for Refund: Refund made within 7 working days from effective date of withdrawal (if this is different from date of receipt of notice).
4. Students have a 7 day cooling off period after signing the contract, during which they are entitled to get the maximum refund (70%).
SCI Refund Request Procedure 
1. The SCI’s refund procedure covers the following commonly occurring situations:
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SCI’s non-performance
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ICA not approving the student pass
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Student changes his mind during the 7 day cooling off period
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Student’s withdrawal
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Course deferment
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Student going to a Government school for further studies
2. The procedure for student initiated refund (due to Student’s withdrawal / change of mind during 7 day cooling period, etc) is as follows:
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The student submits a refund request form to SCI requesting a refund with the reasons.
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The administrative staff process refund according to SCI refund policy, hand over form to Campus Supervisor for processing.
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Campus Supervisor determines eligibility and amount to be refunded.
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Campus Supervisor presents the case to Vice-Principal for approval.
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After Vice-Principal has approved, Finance prepare refund cheque.
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The administrative staff notifies student to collect the cheque and sign on the payment voucher。
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Finance administrative writes to inform the insurance company or DBS Escrow of the student’s withdrawal.
3. The procedure for a school initiated refund (due to the cancellation of the course) is as follows
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Campus Supervisor in consultation with the Management Team decides not to conduct the course
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Upon receipt of confirmation that the course will not be conducted, Campus Supervisor calculates the amount of refund due to the students and obtains approval from Vice-Principal.
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After Vice-Principal has approved, Finance prepare refund cheque.
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The administrative staff notifies student to collect the cheque and sign on the payment voucher.
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Finance administrative writes to inform the insurance company or DBS Escrow of the student’s withdrawal
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