Withdrawal Refund & Transfer

Transfer / Withdrawal Policy

 

  1. SCI allows students to transfer from one course to another within SCI with payment of a transfer fee. The transfer fee is indicated in the student contract under miscellaneous fee schedule.
  2. SCI allows students to withdraw from a course in accordance with the fee refund policy.
  3. A transfer to another private school is regarded as a withdrawal from SCI.
  4. The unconsumed course fee by students who withdraw because they are successful in their application for primary or secondary schools funded by the Singapore Government will not be refunded, but can be used to pay for other enrichment or tuition courses or holiday courses offered by the SCI. This must be consumed within one year from date thereof.
  5. If the student is below 18 years of age, the parent or guardian’s approval for the transfer / withdrawal is required.
  6. The table below summarizes the key aspects of the transfer and withdrawal policy.
Transfer Withdrawal
Circumstances in which request
will be granted
The (new) course is being conducted and has vacancies. Academic/Administration Manager to interview student first.
Additional fee payable $30 for part-time course
$100 for full-time course
No charge for refund request
Status of student pass Apply for a new student pass for student Cancel the existing student pass.
Condition for refund Balance of student’s money can be transferred to new course.
7 days cooling period will also apply for the new course
Not more than 7 days after course commencement
Time frame for processing 4 weeks (subject to student pass approval) 4 weeks

 

Transfer Procedures 

 

1. SCI’s procedures for transfer to another school is as follows:

a)       Student is to fill up transfer and withdrawal form. If student is under the age of 18, consent from parent or guardian is required.

b)       The student then gives written notice of his intention to withdraw to the administration staff and the administration staff will enquire for the reason for withdrawal.

c)       If the student transfer due to dissatisfaction for academic reasons, Academic Supervisor will interview the student to understand the situation and to have the student complete the end course survey (if necessary)

d)       If the student transfers school due to personal reasons, the administration staff will hand the case to Administration Manager for processing.

e)       Expound on the potential consequences of transferring school or courses to parents such as application for student pass to another school is rejected.

f)        The Administration Manager attends to the various transfer matters including

  • Informing student who is effecting the withdrawal with a letter
  • Cancellation of the student pass
  • Termination of the contract
  • Informing the FPS escrow/insurance provider
  • Refunding the student (if applicable)
  • Issuing the attendance record, if it is requested by the student

g)        All Transfers will be done within 4 weeks (subjected to student pass approval date if applicable)

 

2. SCI  Procedure for Transfer to Another Course within SCI is as Follows:

a)         Student is to fill up transfer and withdrawal form. If student is under the age of 18, consent from parent or guardian is required.

b)       Academic Supervisor will discuss with student the reasons for wanting to transfer, and explain to the student the implications on his student pass, etc.  The student is left to decide how he wants to proceed, whether to:

  • Stop temporarily and start again later in his new course, or
  • Continue with current course and then apply for a new student pass for the new course to start immediately upon completion of current course.

If the student wishes to stop temporarily,

c)        Academic Supervisor then hand the case to the Administration Manager

with instructions, if any, for processing.

d)         Administration Manager attends to the various transfer matters including

  • Issuance of a letter to student effecting the transfer
  • Cancellation of the student pass and applying for a new one. Student needs to pay for the student pass application fee.
  • Termination of the existing contract and issuance of a new one
  • Informing the FPS provider
  • Transferring the student’s account to a new account to show unused course fees, how much to top up, etc (if applicable) .

e)         All Transfer/withdrawal will be done within 4 weeks (subjected to student pass approval date if applicable)

If student remains in his current course, and applies for a new student pass for new course,

a)         Academic Supervisor then hands the case to the Administration Manager with instructions, if any, for processing.

b)         Student pass will be cancelled and a new one will be applied for. Student needs to pay for the student pass application fee.

c)         After the student pass is approved, the existing contract will be terminated and a new one will be issued.

d)        Student has to pay the outstanding balance of course fees if necessary.

e)        Terminates the student’s old FPS insurance, and buys a new FPS insurance for the student. A confirmation letter is sent to the student by the FPS insurance provider to the student.

All Transfers/withdrawals will be done within 4 weeks (subjected to student pass approval)

 

Withdrawal Procedures

 

1. SCI Procedure for students to withdraw from their current courses is as follows:

a)       Student is to fill up transfer and withdrawal form. If student is under the age of 18, consent from parent or guardian is required.

b)       The student then gives written notice of his intention to withdraw to the administration staff and the administration staff will enquire for the reason for withdrawal.

c)       If the student withdraws due to dissatisfaction arising from reasons of an academic nature, Academic Supervisor will interview the student to understand the situation and to have the student complete the end course survey (if necessary)

d)       If the student withdraws due to personal reasons, the administration staff will hand the case to Administration Manager for processing.

e)       The Administration Manager attends to the various withdrawal matters including

  • Informing student who is effecting the withdrawal with a letter
  • Cancellation of the student pass
  • Termination of the contract
  • Informing the FPS escrow/insurance provider
  • Refunding the student (if applicable)
  • Issuing the attendance record, if it is requested by the student

f)         All Transfers/withdrawals will be done within 4 weeks (subjected to student pass approval date if applicable) status of the FPS File 1 of the student.