Refund Policy and Procedures

 SCI Refund Policy

 

1. Full Refund

SCI will notify the Student within three (3) working days upon knowledge of any of the following:

a) It does not commence the Course on the Course Commencement Date;

b) It terminates the Course before the Course Commencement Date;

c) It does not complete the Course by the Course Completion Date;

d) It terminates the Course before the Course Completion Date;

e) It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation within any stipulated timeline set by CPE;

f) The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

 

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

2. Partial refund

a)      Refund due to Student’s withdrawal:

The amount refunded after deducting 3rd party charges (e.g. ICA student pass application fee, SCI application fee, bank charges, etc), is based on when the student’s written notice of withdrawal is received, as indicated in the table below:

 

% of [the aggregate amount of the fees paid under Clause 1.11 and 1.12] If Student’s written notice of withdrawal is received
[70%]

[Except for 3rd party charges]1

(“Maximum Refund”) More than [30] days before the Course Commencement Date
[50%]

[Except for 3rd party charges]1

Before, but not more than [30] days before the Course Commencement Date
[20%]

[Except for 3rd party charges]1

After, but not more than [3] days after the Course Commencement Date
[10%]

[Except for 3rd party charges]1

More than [3] days after the Course Commencement Date, but not more than [7] days after the Course Commencement Date
[0%]

[Except for 3rd party charges]1

More than [7] days after the Course Commencement Date
13rd party charges (e.g. ICA student pass application fee, SCI application fee, bank charges, etc)

 

b) Students have a 7 day cooling off period after signing the contract, during which they are entitled to get the maximum refund (70%).

The Student will receive the refund within seven (7) working days of the above notice by student via email or filling refund form.

 

3. No refund

a) No refund due to termination of student from school

Under the following conditions, student will be terminated from school:

  • student violates Singapore laws,
  • student violates ICA rules and subject to cancellation of student pass
  • student keeps violating SCI rules repeatedly, and underwent counseling by the school many times and still do not change, finally the principal will make decision to terminate student.

 

b) No refund due to Course extension

As a result of emergency and unforeseen things (for eg: epidemic, earthquake and other natural disasters) and school is unable to continue class so no choice but to postpone.

 

c) No refund due to student request to stop school and suspension for current students, where the course has already commenced for more than 7 days, there will be no refund of fees.

Course suspension will be granted to students with medical certificates through which the doctor has certified that the student in question is unable to continue the course due to medical reasons. SCI will approve of the course deferment for that particular student.

However, with regard to the balance of the fees, students are to re-enrol again with the school in the span of 1 year (from the official withdrawal date to the same date the next year), otherwise, it will be assumed that student has chosen to drop out from the course. Student needs to redo the admission procedure, besides the course fee, other fees need to be paid again, for example: student pass application fee, FPS, medical insurance, material fee, examination fee etc.

 

4. The refund is done by cheque (in Singapore currency) to the student. Should the client be overseas, the refund will be done through an electronic bank transfer and sent directly to the student’s bank account or any other account designated by the student. Students have to bear the fees chalked up during the transfer process, banks’ service charges, and losses caused by fluctuations in the exchange rate.

 

Refund Procedure

 

SCI has already set up a Refund Policy, and all refund requests should be processed using the steps drafted out in the Refund Policy.

1. The procedure for SCI-initiated refund (due to SCI non-performance/ICA Rejection of Student Pass) is as follows:

a)   Administration Manager consults the Management Team and decides not to conduct the course.

b)   Upon receipt of confirmation that the course will not be conducted, Administration Manager calculates the amount of refund due to the students and obtains approval from Vice-Principal.

c)   After Vice-Principal has approved, Finance staff prepare refund cheque bearing student’s name to give to the student.

d)   The administration staff notifies student to collect the cheque and to sign on the payment voucher. If student is overseas, the refund will be done through electronic bank transfers and sent directly to the student’s bank account or any other account designated by the student. Students have to bear the fees chalked up during the transfer process, banks’ service charges, and losses caused by fluctuations in the exchange rate.

e)   Admin staff will cancel the FPS within 3 working days and amend the status of the FPS File 1 of the student.

 

2. The procedure for student initiated refund (due to Student’s withdrawal / change of mind during 7 day cooling period, etc) is as follows:

a)     The student submits a refund request form to SCI requesting a refund with the reasons.

b)     The administration staff process refund according to SCI refund policy, hand over form to Administration manager for processing.

c)      Administration manager determines eligibility and amount to be refunded.

d)      Administration manager  presents the case to Vice-Principal for approval.

e)     After Vice-Principal has approved, Finance staff prepare refund cheque refund cheque bearing student’s name to give to the student.

f)      The administration staff notifies student to collect the cheque and sign on the payment voucher. If student is overseas, the refund will be done through electronic bank transfers and sent directly to the student’s bank account or any other account designated by the student. Students have to bear the fees chalked up during the transfer process, banks’ service charges, and losses caused by fluctuations in the exchange rate.

g)     Admin staff will cancel the FPS within 3 working days and amend the status of the FPS File 1 of the student.

 

3. Course Deferment

a)     SCI will draft up a new contract with the revised commencement date for deferred courses and present to students for their perusal.

b)     If students agree to the new dates, no refund will be given.

c)     In cases where students reject the revised commencement and end dates of courses, the student submits a refund request form to SCI requesting a refund and state reasons for withdrawal.

d)     The administration staff process refunds according to SCI refund policy, and hand over form to Administration Manager for processing.

e)     Administration Manager determines eligibility and amount to be refunded.

f)      After Vice-Principal has approved, Finance staff prepare refund cheque bearing student’s name and give it to the student.

g)     The administration staff notify the student to collect the cheque and sign on the payment voucher. If student is overseas, the refund will be done through electronic bank transfers and sent directly to the student’s bank account or any other account designated by the student. Students have to bear the fees chalked up during the transfer process, banks’ service charges, and losses caused by fluctuations in the exchange rate.

h)     Admin staff will cancel the FPS within 3 working days and amend the status of the FPS File 1 of the student.