REFUND POLICY

Refund Policy 

a. The maximum processing time from students request of withdrawal (with refunds) to the issuance of the qualified refund amount should not exceed 7 working days and the Marketing Executive would need to inform students on how the refund amounts are being computed.

b. The College adopts the Refund Policy as per the standard Student Contract as set out by SSG. As the Student Contract can differ based on which periods that they are signed, and that each Student Contract is a legally binding document, reference should be made to each Student Contract that is signed with the College with regards to the refund terms and conditions for

  • Withdrawal due to non-delivery of course
  • Withdrawal due to other reasons
  • Withdrawals made during the cooling off period

c. As the refund table can differ based on which periods that they are signed, and that each Student Contract is a legally binding document, reference should be made to each Student Contract that is signed with the College with regards to the % of refunds as stated in the Refund Table (Schedule D of the Student Contract).

d. As a guide of reference for internal employees whom are preparing the Student Contract, the following are references for the Refund Table that will need to be input.

% of the amount of fees paid under Schedule B & CIf Student’s written notice of withdrawal is received
[70%] [Except for 3rd party charges](“Maximum Refund”) More than [30] days before the Course Commencement Date
[50%] [Except for 3rd party charges]Before, but not more than [30] days before the Course Commencement Date
[20%] [Except for 3rd party charges]After, but not more than [3] days after the Course Commencement Date
[10%] [Except for 3rd party charges]More than [3] days after the Course Commencement Date.
[0%] [Except for 3rd party charges]More than [7] days after the Course Commencement Date

13rd party charges (e.g. FPS charges, medical insurance charges, etc.)

e. All non-refundable amounts are to be highlighted under Schedule C in the Student Contract. As a guide of reference for internal employees whom are preparing the Student Contract, the following are references for non-refundable fees: –

  • Application Fees