Refund, Transfer, Withdrawal and Deferment Procedure

a. For any requests on Refunds, students are to fill in the Refund Request Form and submit them to the Marketing Executive.

b. For any requests on Transfers, Withdrawals and Deferments, students are to fill in the Course/Class Transfer Request Form or Course Withdrawal Request Form or Course Deferment Form and submit them to the Administration Executive.

c. Students should state the reasons for the request.

d. Administration Executive would need to then arrange a meet-up with the student to understand more on the rationale of request if necessary. This would be part of the processing of student request and details would need to be documented in the Course/Class Transfer Request Form or Course Withdrawal Request Form or Course Deferment Form.

e. For any refund cases, the Marketing Executive would need to explain and also document down in the Refund Request Form on how the refund amount is being computed.

f. Marketing Executive would also need to inform external academic partners and seek permission for deferment of studies and / or course transfers for students that are enrolled in courses with external academic partners.

g. Academic Department and a member of the Management Team would need to approve all requests in the Course/Class Transfer Request Form or Course Withdrawal Request Form or Course Deferment Form.

h. For students below the age of 18 Years Old, a written consent would need to be gotten from the parent / legal guardian. Evidence of consent can either be signing of on the Course/Class Transfer Request Form or Course Withdrawal Request Form or Course Deferment Form or any emails / letters that will need to be attached.

i. Upon management approval, Administration Executive would need to notify students in writing of the outcome via the following documents: –

  • Notification of Refund
  • Notification of Course Transfer
  • Notification of Course Deferment
  • Notification of Course Withdrawal

j. For all Course Transfers, Administration Executive would need to adhere to the selection and admission processes. Reference should be made to APSR Manual: Student Selection and Admission.

k. Administration Executive would need to take note of the maximum processing time, including informing students of final outcome, as follows: –

  • Refunds, including payment made to students: within 7 working days
  • Transfers, Withdrawals and Deferment: within 4 weeks

l. Administration Executive would also need to make the following updates as and when necessary:

  • Cancellation of student pass
  • Update / application of student pass
  • Updating of FPS Service Provider based on new information

m. Upon completion of any Refunds, Transfers, Withdrawals and Deferments, the Administration Executive would need to update the Computer Information Management System which can be used to generate the List of Refunds, Transfers, Withdrawals and Deferment.

For full deferment process please refer here