1. Student fills in Refund Request Form with supporting documents and submit it to the Sales and Marketing Executive.
2. Sales and Marketing Executive to acknowledge receipt of request and to determine if student is eligible for refund, calculate refund amount and indicate the computation on Refund Request Form then pass the Refund Request Form to Finance Executive who will ensure the accuracy of the computation before Administration Manager’s verification.
3. Administration Manager to verify that all details are accurate on the Refund Request Form.
4. Finance Executive to seek approval from Management for refund amount.
5. Once the request has been approved, Finance Executive to proceed with processing of the refund and prepare cheque for refund disbursement and hand over to Administration Executive.
For Full Refund Procedure, please refer here